Late payments and penalties
If your Fidium bill is not paid by its due date, you may be assessed a late payment fee. Your service may be disconnected if nonpayment becomes an ongoing issue.
Monthly service charges will continue if your service is disconnected for nonpayment unless service is canceled. To cancel service, contact our Fidium Guides at 1.844.4.FIDIUM (1.844.434.3486).
Restoring service after disconnection for nonpayment will result in a reconnection fee. We don’t charge a reconnect fee for customers who restore service after seasonal suspension.
You may be able to set up a customized payment arrangement for a past-due balance. Find out more by contacting Fidium at 1.844.PAY.FIDIUM (1.844.729.3434).
Fidium recommends you sign up for AutoPay to pay automatically and receive a $2.50 discount on your internet service every month.
Visit your Fidium Insider Portal to enroll in AutoPay today.