Your Marketing Preferences


Choosing how we communicate with you

At Fidium, we use a variety of communications methods to share information with our customers and prospective customers. But we recognize that not everyone likes to receive information the same way. Here, you can learn about your options and submit this form to choose how we communicate directly with you. If you’re already a Fidium customer, log in to the Fidium Insider Portal to manage your CPNI Opt-Out status.

Do Not Call

Being on a federal or state do not call list will not keep our customers from receiving marketing calls from us because we have an existing business relationship with them. However, if you place yourself on our internal Do Not Call list, we will no longer place marketing calls to you even though you are a customer with whom we have an existing business relationship.

You do not need to be a Fidium customer to set up a Do Not Call preference, but we need your phone number to complete your request.

Do Not Mail

If you ask, we will stop sending you direct mail marketing for two years from the date of your request. Because it’s normal for people to relocate, we ask that you re-apply for this preference every two years to ensure we have captured your current mailing address.

Do Not Email

If you ask, we will stop sending you email marketing for two years from the date of your request.

Customers please note: Email is our primary method of communicating with you about important account and service-related information. Even if you opt out of email marketing, we may still send you a welcome email, appointment reminders, order confirmations and other information. We may also send you service-related announcements from time to time. For example, we may send you an email announcement about a pricing change, a change in operating policies, a service appointment, a planned or unplanned service interruption, or new features or upgrades for one or more of the services you receive from us. You may not opt out of these service-related communications. If you fail to check your primary email address for service-related announcements, you may miss important information about our services, including legal notices, for example. You can update your primary email address by calling 1.844.4.FIDIUM (1.844.434.3486).

Submit a Marketing Opt-Out Request

 


FAQs

What is CPNI?

Customer Proprietary Network Information, or CPNI for short, is information about the quantity, technical configuration, type, destination, location, and amount of your use of the phone and Internet services. CPNI also includes information contained on your bill concerning the type of phone and Internet services and features you receive.

Who can manage their communications preferences with Fidium?

You do not have to be a customer to set up a Do Not Call, Do Not Mail or Do Not email preference. But if you are already a Fidium customer, log in to the Fidium Insider Portal to opt out of our use of your Customer Proprietary Network Information (CPNI) from the portal.

What types of communications will I receive?

Customers will still receive legally required notices, information about changes to products and services, and other "non-marketing" communications by email, phone, or mail even if you elect not to be contacted by the marketing methods described below.

Please note that your request to be on these lists may prevent you from receiving money-saving offers and offers about improving your Fidium services.

How long does it take for Fidium to update my marketing communications preferences?

It may take up to 30 days for your choices regarding marketing contacts to become effective. In certain circumstances involving direct mail, it may take longer to implement your choice. We appreciate your patience as you may receive a few more marketing communications from us while we update your preferences.