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Join our new fiber community where you get the service you want, the support you deserve and the worry-free connected experience your family needs.
Working, learning, streaming or gaming - your fiber connection offers symmetrical upload and download speeds
Enjoy consistent, dedicated service that never slows down, even during peak hours
No matter where you roam in your home, WiFi gateway has you covered to prevent dead zones, glitches and interruptions
No limit, and no data overage charges—because it's not cool to charge you extra for data
WiFi gateway to enable faster speeds and wider coverage
Whole-home Attune™ WiFi app puts you in control of your network and devices
Proactive network monitoring to help resolve any issues
Free professional installation for all fiber internet plans
$5 discount with subscription to Paperless Billing and AutoPay
Unlimited local, nationwide and international calls to Canada, U.S. Virgin Islands, Guam, Puerto Rico, and the Mariana Islands with a VoIP home phone
Streaming TV packages available through one of our partners
Learn if you qualify for a discount on residential fiber internet service under the Affordable Connectivity Program or Lifeline.
As we prepare your area for construction, the Fidium team will carefully inspect poles to ensure they are structurally sound.
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With the network in place, our team will hang the fiber lines on existing electrical poles or dig trenches to lay pipes that encase the fiber. Once you're a customer, you'll have individual fiber cables going from your home to the connection hubs.
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We will begin to connect the new fiber to the fiber backbone, which will allow customer access to the network. This phase will also include installing the electronics needed to run the overall network.
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During this phase, we're testing our work and making sure your address will qualify in our systems when you go online or call to order. If you haven't already pre-ordered, it's time to do so now. Then, we will organize our crews to connect customers as fast as possible. You’ll hear from us as soon as we are ready to schedule your installation!
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Your high-speed fiber internet service is now ready to order. If you pre-ordered service, we’ll be reaching out to schedule a professional installation.
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Please note, we follow guidelines of public health agencies and recommend preventative measures to our employees. Our team will call ahead of on-site scheduled service appointments to verify the location is safe to enter. We adhere to all customer restrictions, limitations, and policies. If necessary, our employees may postpone or reschedule an appointment.