Fidium Promise — Built around you.
We believe in better . The Fidium promise is how we raise the bar.
You deserve a higher level of internet experience from installation onwards.
The pillars of our Promise.
These unwavering commitments form the foundation of our service.
Certified speed
- Verified Performance - We test and confirm you're getting high-performance speed at each install.
- Certified Customer Assurance - Stay in the know with certified notifications on your service quality. Service is clearly better with transparency.
- Seamless Experience - We ensure consistent performance with repeatable testing and certification across multiple channels. No device dips in quality.
Complete WiFi coverage
- Full Coverage - Our technicians test to ensure each room has connectivity during installation. So you can make the most of your space.
- High-Performance Connectivity - With 100% fiber internet, you have greater speed and a stronger signal that helps ensure greater coverage.
- Expert Solutions - At install, we identify any obstructions that could weaken your signal throughout your house. Our network is engineered with high density and resilience for 99.999% core network reliability.
Flexible install
- On-Your-Schedule Timing - Choose what works for you. Installation appointments extend to nights and weekends.*
- Local Teams - Work is performed by friendly, certified technicians from your area. Combining expertise and local connection.
- Fast - You can get installation approved as soon as tomorrow — at no charge.
Superior 99.999% core network reliability
- Built-In Reliability - Our high density network ensures you have the best possible connectivity and minimal downtown, enabling you to work or stream efficiently and effectively.
- Proactive Monitoring - We stay alert for potential network issues or security threats to help prevent disruptions to your connection.
- Infrastructure - Our multi-billion dollar ongoing investment provides the highest capacity options with diversity and redundancy built into the network.
24/7 tech support and free rapid repair
- Prompt Appointments - Schedule ASAP service visits. Our goal is to resolve issues as quickly as we can, which may be the same day you report them.
- Priority Response - When the unexpected happens, your repair becomes our priority. We put repairs over other work, including installations.
- Skilled Technicians - Our certified, in-market teams have deep expertise, which means they can engineer solutions and repairs faster.
Smiles guaranteed
- Try Fidium risk-free - If you're not satisfied, cancel within 30 days for a full refund.
*Next-day installation, same/next day repair and priority support are not available in all cities and subject to limited availability. For small businesses, Saturday installations may be available if installing fiber internet service only. No weekend installations available if porting a telephone number.
Put our Promise to work for you.
Ready for a better internet experience? Our 100% fiber optic connectivity is 10x faster than cable and comes with all the promises mentioned above.
Ensuring complete WiFi coverage.
While our technicians install for full coverage, consistent performance can be tricky in larger homes or workplaces. Make the most of your WiFi and your space with our helpful guide.
