The best home fiber network is the one you never need to think about.
When a storm rolls in, customers have more important things to focus on than their internet connection. That’s why Fidium, a trusted internet provider, works in the background to deliver reliable fiber internet every day, rain or shine.
As Jeff Dahle, senior director of commercial/carrier support at Fidium, puts it: “When the storm comes, the last thing we ever want customers thinking about is our network. They have other things to worry about. Our network’s not one of them.”
Hear Jeff talk about how Fidium keeps customers connected when it matters most:
One of the interesting things about telecom is that at a fundamental level, we're kind of a means to someone else's ends. We're the underlying infrastructure so that they can go do what they do best. We're doing what we do best without them even knowing that. Because when the storm comes, the last thing we ever want customers thinking about is our network. They have other things to worry about. Our network's not one of them.
That promise plays out in real homes every day. One Fidium customer, Deborah, recently shared how this reliability showed up when it mattered most: "I haven't had to think about you at all," she said. "The last time I had to think about you was when we had a storm and we lost power. We were able to reconnect using our generator and then we had no issues."
When the generator came online and reconnected to Fidium's network, everything worked seamlessly. "At first we were like, oh my gosh, what are we gonna do? But we went and tried to connect it to our generator and we did, and then it worked and I was like, we're good. Everybody was able to stay happy. It was awesome."
I haven't had to think about you at all. Do you know what? I'm gonna take that back. The last time I had to think about you was when we had a storm and we lost power. And we were able to reconnect using our generator and then we had no issues. So we it was all working fine. I mean, I can remember times when we had Xfinity and we had weather problems. We always lost our service. I have a neighbor who still has Xfinity, I believe. So they probably had connectivity issues, but we did not. You know, first we were like, oh my gosh, what are we gonna do? But we went and tried to connect it to our generator and we did and then it worked and I was like, we're good. Everybody was able to stay happy. It was awesome.
Stories like Deborah's illuminate what reliable fiber truly means. When storms pass and power returns, Fidium fiber internet is able to deliver a consistent, worry-free connection that lets families and businesses focus on what actually matters.
