Notice to California Residents – Your CCPA Rights

As a California resident, you have a right to limit the use and disclosure of your sensitive personal information if used for reasons other than those allowed by the CCPA (information necessary for providing, billing and collecting for your services).

All sensitive personal information that we collect or disclose is used for the reasons allowed by the CCPA.

As a California resident, you have a right to opt out of the sale or sharing of your personal information.

We do not sell your personal information, however we do share non-sensitive personal information with third party advertising partners for the purpose of digitally advertising our products and services to you. We do collect information when you visit our websites or mobile applications such as your IP address and general geographical location. Our websites use first and third party cookies and pixel tracking codes. You may opt out of the use of these cookies and codes by clicking the “Do Not Track” button in the Do Not Track information under Our Website Section of our Privacy Policy. You may opt out of the sharing of your personal information for the purposes of digital advertising by clicking the following Do Not Sell or Share My Personal Information link. We also recognize browser based global privacy control signals.

Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, billing for service and collecting payments, verifying customer information, providing advertising or marketing services including targeted advertising or cross-context behavioral advertising, utilizing analytic services or providing similar services on behalf of the business or service provider; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; undertaking activities to verify, upgrade, enhance or maintain the quality of our products or services.

Retained: For at least five years after you discontinue services based on applicable laws and regulations. Dynamic IP address information is maintained for approximately 45 to 90 days.

Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, utilizing analytic services, or providing similar services on behalf of the business or service provider; responding, on a priority basis, to outages or trouble tickets for certain customers that provide us with; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; undertaking activities to verify, upgrade, enhance or maintain the quality of our products or services.

Retained: For at least five years after you discontinue services based on applicable laws and regulations.

Performing services on behalf of the business or service provider, including maintaining or servicing accounts, billing, providing customer service, processing or fulfilling orders and transactions, providing non-targeted or nondigital advertising or marketing services, utilizing analytic services, or providing similar services on behalf of the business or service provider; responding, on a priority basis, to outages or trouble tickets for certain customers that provide us with; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; undertaking activities to verify, upgrade, enhance or maintain the quality of our products or services interaction; undertaking internal research for technological development and demonstration.

Retained: Information like dynamic IP addresses assigned and internet usage is maintained for approximately 45 to 120 days. The retention of information as to non-toll calls made varies from approximately 0 to 90 days. Information about toll calls and static IP addresses assigned is maintained for at least five years after you discontinue services based on applicable laws and regulations.

Performing services on behalf of the business, including providing analytic services; auditing related to a current interaction with the consumer and concurrent transactions, and auditing compliance with this specification and other standards; detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; short-term, transient use, although no personal information is disclosed to third parties and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction; undertaking internal research for technological development and demonstration.

Retained: For at least five years after you discontinue services depending on the interaction and based on applicable laws and regulations.

Auditing related to a current interaction with the consumer and concurrent transactions; performing services on behalf of the business including processing or fulfilling orders and transactions, verifying customer information and processing payments; undertaking activities to verify, upgrade, enhance or maintain the quality of our products or services.

Retained: For at least five years after you discontinue services based on applicable laws and regulations.

Voicemail recordings utilized to verify and archive account holder service requests involving matters such as billing and troubleshooting.

Retained: Approximately 90 days from date of call.

Performing services on behalf of the business, including tax and regulatory billing compliance; verifying the market location of customers in order to provision and offer services.

Retained: For at least five years after you discontinue services based on applicable laws and regulations.

Voluntarily provided. Used in performing services on behalf of the business such as responding, on a priority basis, to outages or trouble tickets or prevention of service disconnections or in providing accessibility accommodations.

Retained: For at least five years after you discontinue services based on applicable laws and regulations.

Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, billing for service and collecting payments, verifying customer information, detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.

Retained: For at least five years after you discontinue services based on applicable laws and regulations.

Voluntarily provided limited medical information for the purpose of prioritizing outage responses and prevention of service suspensions.

Retained: For at least five years after you discontinue services based on applicable laws and regulations.

Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.

Retained: For at least five years after you discontinue services based on applicable laws and regulations.

Financial payment source information is not retained.

Email and voice mail content is retained until customer deletes messages or discontinues service and then they are deleted.

Retained: For up to 90 days after you discontinue services based on applicable laws and regulations.