One Fidium. One Future.
Consolidated Communications becomes Fidium, uniting all services under one bold identity.
Expansion of Fidium to more customers and communities marks new era of growth.
On Sept. 22, 2025, Consolidated Communications announced the next step in its transformation: uniting its residential, business and wholesale lines of business under a single, modern fiber internet and network services brand – Fidium. Fidium now represents all the company’s fiber-based solutions nationwide, and more than 75 percent of its broadband customers. The company is on track to reach more than 80 percent of its footprint with fiber within the next few years.
Since Fidium launched in 2021, it has grown rapidly, earning one of the industry’s highest Net Promoter Scores by redefining home and small business internet service with fiber-optic speed, reliability and simplicity. We’re thrilled to extend this commitment to enterprise, government, education and wholesale customers.
Fidium now represents all lines of business formerly branded as Consolidated Communications.
Fidium’s fiber network is designed for everyone — from families streaming movies to enterprises running mission-critical systems.
The trust we’ve earned inspires everything we do
Every connection we build carries a responsibility: to deliver performance people can count on and possibilities communities can grow on.
“Leading this company through its transformation from a legacy telecom provider to one of the nation's fastest-growing fiber businesses has been the honor of my career. Our residential and small business success has shown what's possible when you combine world-class fiber internet with a customer-first mindset. Expanding Fidium across every customer group allows the organization to carry that same promise to businesses, institutions and communities nationwide.”
Bob Udell - President & CEO
“For commercial and wholesale customers, Fidium means enterprise-level networks, carrier-grade infrastructure, and solutions designed to grow with them. By unifying under one fiber-focused brand, we can scale faster, expand our capabilities and network more seamlessly, while continuing to deliver the secure, reliable connectivity organizations need to compete and succeed.”
Dan Stoll - President of commercial and carrier business
“As we enter this next chapter, I’m committed to building on our momentum by delivering an exceptional customer experience, driving innovation that sets us apart, and leading this talented team. The Fidium brand unites our work as we are standardizing the network, digitizing the customer experience and energizing our employees. We're investing in providing access, connectivity and opportunity to hundreds of communities. That's why 'Fiber Up' is more than a tagline - it's a call to action for people, businesses and communities to grow, innovate and prosper together.”
Gaurav Juneja - Chief Operating Officer and incoming CEO
Fidium is building stronger connections that power stronger communities
$1.7billion
Investment in fiber infrastructure since 2020.
700+communities
Served by fiber.
Top 10U.S. fiber network
By route miles.
Customers can expect the same reliable service and trusted support – with even more to look forward to as we grow.
Consolidated Communications customers may start to see the Fidium name across their communications, service and billing experience over the next several months.
Consistent services, pricing & support.
Fidium name on invoices, portals and other communications.
Access to the same portals and account management tools you rely on today.
About Fidium.
Fidium is a next-generation fiber internet and network company on a mission to be America’s favorite fiber provider. Serving people who expect more from their connectivity, Fidium delivers lightning-fast, reliable internet that’s refreshingly easy to use. With future-ready technology, a customer-first approach, and a growing national fiber footprint, Fidium is redefining what “better internet” means: fast speeds, simpler experiences, and service that’s actually helpful.
Available in more than 700 communities, Fidium connects people to the possibilities of fiber – from homes and small businesses to large enterprises, schools, hospitals and entire communities. Backed by one of the nation’s top 10 fiber networks and a commitment to continuous innovation, we’re powering work, life, learning and opportunity. Learn more.
Have questions?
Fidium became our new, unified brand in September 2025. We communicated this change in advance to all impacted customers, outlining what to expect and where to find more information.
We brought everything together under Fidium to reflect the strength of the whole company — not just individual parts. By uniting our residential, business, and wholesale services under one brand, we can serve customers with greater consistency, clarity, and simplicity. It also positions us for the future: investing faster, innovating more, and delivering better service across every customer group and community we serve.
No action is required from customers. Your current service, plan, pricing, and support remain exactly the same.
No. There will be no interruptions to your service as a result of the change to Fidium.
You’ll continue to use the same portals, logins, and support channels. Over time, you can expect new user experiences and functionality to provide you with more self-service tools and features. We will communicate directly with customers as those upgrades occur.
No. Customers can continue to use any existing consolidated.net email accounts they established through their services with the company.
You will see more of Fidium, including on bank or credit card statements, speed tests displaying Fidium as your provider, and communications from Fidium representatives.
We are not asking customers to take any actions as a result of the brand change. If you are suspicious of any request for information, please call 1.844.4.FIDIUM to speak with a representative.
For specific questions about your account, please call 1.844.4.FIDIUM or contact your dedicated account representative. We're here to help.