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Canceling service and equipment returns

Here's how it works

Step 1
Call Fidium at 1.844.4.FIDIUM (1.844.434.3486), and tell us what type of change you'd like to make to your service.
Step 2
We'll identify all the Fidium equipment you have—such as your WiFi gateway or WiFi extenders—and tell you which items you need to return to us.
Step 3
We'll send you an email from emaillabel@fedex.com to print a prepaid return shipping label on your date of disconnection.
Step 4
Pack up your equipment as directed and send it back to Fidium. Return your equipment within 30 days of service cancellation to avoid fees for unreturned equipment.

How to print your equipment return label

Once your return is initiated, you'll receive an email from emaillabel@fedex.com with two ways to get your shipping label:

Outline Step One

Print the Label Yourself

Click "Print label yourself" in the email and print the label at home or at any printer you have access to.

Note: If you click the "Print label yourself" link in the email, you can no longer use the QR code and you must print your label within 5 days. 

Outline Step Two

Have FedEx Scan the QR Code and Print Label

Bring the QR code from the email to your nearest FedEx location — they'll scan it and print the label for you.

Note: If you clicked the "Print label yourself" link in the email, the QR code is no longer an option.

Note: Once you view your label using the "Print label yourself" link, you're locked into that option for printing or reprinting, and must do so within five (5) days of first accessing it. If that window passes, contact us and we'll arrange to send you a label by standard mail.

Returning your Fidium equipment

Return your equipment within 30 days of service cancellation, at no cost to you, to avoid unreturned equipment fees.

To return your equipment: 

  1. Box all required equipment pieces, ready to ship. 
  2. Include a printed copy of your return label, or have the QR code from your email ready to show at drop-off. 
  3. Drop it off at your nearest participating FedEx location — return shipping is free.
Find FedEx locations

Processing Your Return: Once your returned equipment has been received and processed, no further action is needed on your part. Any applicable charges or billing adjustments will be automatically reflected on your next billing statement.

30-Day Money-Back Guarantee

All Fidium internet plans include a 30-Day Money-Back Guarantee.

  • Cancel within 30 days: Receive a credit for all billed internet charges, excluding applicable fees and surcharges.
  • Cancel after 30 days: You can still cancel for any reason, but refunds are not available for services already provided.
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