Fidium logo
  • Residential & Small Business
  • Commercial
  • Wholesale
  • Home
  • Small Business
  • Fiber Locations
  • Support
My account
1.844.434.3486
Check your address for service availability

Enter your address slowly to select the best match. If you can’t find your address, give us a call at 1.888.495.2652

  1. Support
  2. >
  3. Account

Restoring service after disconnection for nonpayment

Learn how to restore your service with Fidium

If your service has been temporarily disconnected due to a late or missing payment, Fidium can help you get back online fast.

 

How to come back to Fidium

Fidium is committed to supporting our customers. If you are having trouble paying your bill, we will work with you to set up a payment plan and restore your services. To start this process, call us at 1.844.PAY.FIDIUM (1.844.729.3434).

 

While your service is temporarily disconnected for nonpayment, monthly charges will continue to accrue. If you need to cancel your service to stop these charges, contact Fidium at 1.844.4.FIDIUM (1.844.434.3486).

 

Please note that continued nonpayment will result in permanent disconnection of your service. Additionally, a reconnect fee may be charged if your service was temporarily disconnected for nonpayment and then was reactivated after your total bill amount was paid.

About FidiumCommunityCareersContactBlog and NewsSitemap
Change language to SpanishEspañol
Follow us on FacebookFollow us on InstagramFollow us on YouTube

Terms, conditions, charges and restrictions apply. Speed and uninterrupted service not guaranteed. Not all services available in all areas. Services and pricing subject to change. Taxes and governmental surcharges vary and are not included. Privacy Policy, Do Not Sell or Share My Personal Information, Notice at Collection, Broadband Consumer Labels and other Terms & Policies.

© 2025 Fidium