Seasonal suspend or restore
Manage your service during time away with special options from Fidium.
- Away for a while? Fidium's seasonal suspension lets you pause your internet plan for just $5/month — enough to keep your smart thermostat, camera, or doorbell online while you're gone.
- If you have phone service with us, we'll pause that too, at no extra cost, and your number stays safe until you're back.
- You can suspend service for up to 6 months each calendar year.
Suspend or restore service using one of these methods.
Manage in the Fidium Insider customer portal:
- Sign in to your account.
- Click Settings.
- Go to the Account tab.
- Under Seasonal Hold, click Create seasonal hold.
- Manage your suspend or restore service after created.
Call Fidium:
- Call 1.844.4.FIDIUM (1.844.434.3486).
- Follow the voice prompts.
- Say you want to "seasonally suspend service" or "restore seasonally suspended service."
Restoring seasonal service to full active status is free. It can be done within 24 hours of your request and no in-person appointment is required. Please note that we do charge a reconnect fee if we need to restore your service after it has been disconnected for non-payment.