Transfer or set up services to your new address in just 3 steps.
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Type in your address above to find out if Fidium is available at your new address. There is no contract or early termination fees with Fidium, so no fuss to move.
Call us to schedule installation at your new address (schedule up to 30 days in advance). Have your account number handy.
We'll install fiber internet at your new address and disconnect service at your previous location. Start enjoying your new service!
Then continue by phone 1.855.459.2889
Get reliable internet for your home or work on our fiber-backed network. Get consistently reliable WiFi, unlimited data, and professional installation with every plan.
No. Once our customer service representatives determine that you can move your service to your new address, we will initiate a transfer of service.
No. With Fidium Fiber internet, there are no contracts, no early termination fees and you get free professional installation.
Offers vary by area, but if you can’t keep your current plan, you can shop for new offers.
You may be able to bring your equipment with you. Our Fidium customer service representatives will help you with your equipment needs. If you’re receiving new equipment at your new address, our technicians will pick up your old equipment.
If you’re moving to an area where Fidium does not provide service, just return your equipment before you move.
If you move within a Fidium service area, you can keep your Fidium account and continue paying your bill in a variety of ways, including AutoPay.
You may also want to ask about any upgrades or new service offerings that may be available. Call the number listed above to find out more.
Generally we can move services within a few days of your request. We do suggest that when you know where and when you are going to need the service moved, call us within 30 days of your move. We will then be able to process your move order request and give you the soonest date that we can install the service at your new location or schedule it to be installed on a date you prefer.
You won’t be billed for any gaps in service.
We’re expanding rapidly, but there’s a chance that fiber’s not available in your area yet. Visit our fiber locations page and if you see your city listed, know that we’ll be providing fiber internet to your area very soon! If you look up your address and get to our pre-order page, enter in your information and we’ll contact you when Fidium becomes available.