Power cycle or reboot your gateway
If experiencing choppy, echo, no dial tone or call connects with no sound, just follow these steps:
- Step 1: Shut down or disconnect any network devices connected to your gateway
- Step 2: Unplug the gateway from the outlet
- Step 3: Wait at least 30 seconds – don’t shortcut this step, the time is important
- Step 4: Plug the gateway back into the outlet
- Step 5: Wait for all panel lights on your gateway to blink back on
- Step 6: Try to make a call again to see if your connection has been restored