Federal Lifeline Program

Fidium offers a Lifeline Program for eligible low income residential subscribers at their primary residence. The Lifeline Program is a government benefit program.

Qualifying services and eligibility

Eligible subscribers can apply a monthly federal Lifeline Program discount to a voice service OR a qualifying Internet service. If applicable, there is a Federal Tribal Lifeline Program which provides additional discounts on local voice service. In some states, an additional monthly voice discount is also available.

Eligible subscribers who apply the Federal Lifeline Program discount to their voice service may also qualify for free toll blocking to help control long distance usage. Only one Lifeline Program discount is available per household on either a wireless or wireline qualifying service.

Under the Lifeline Program, a household is defined as any individual or group of individuals who live together at the same address and share income and expenses. The Lifeline Program benefit is non-transferable. Consumers who willfully make false statements in order to obtain the discount can be punished by fine or imprisonment or can be barred from the Lifeline Program. Visit Universal Service Administrative Co. at www.lifelinesupport.org/for more information on the Federal Lifeline Program.

How do I qualify?

To receive the Lifeline Program discount, residential customers must establish the eligibility of their household. Eligibility requirements are explained in detail on the Lifeline Program application and at www.lifelinesupport.org/do-i-qualify/.

How do I apply?

If you meet the eligibility requirements, complete and sign the application form located at www.lifelinesupport.org/get-started/, attach proof of eligibility and mail directly to USAC. Alternatively, you can electronically apply with USAC at NV.FCC.gov.

After your application has been approved, call Fidium at 1.844.4.FIDIUM (1.844.434.3486) to add the Lifeline Program discount to your Fidium account.

Lifeline Programs for California Residents

Since February 1, 2026, the California Lifeline and the Federal Lifeline programs have operated separate enrollment and renewal processes. If you are a California resident and wish to apply for Lifeline benefits, please note that individual applications will need to be submitted for each program in order to qualify for the maximum combined subsidies available. New and current customers will need to complete an annual renewal separately for each program to keep their discounts.

For information on changes to the programs please click on the links below:

• Information from the California Public Utilities Commission: https://www.cpuc.ca.gov/news-and-updates/all-news/california-lifeline-vs-federal-lifeline  
• California Lifeline (state program home): https://www.californialifeline.com/en 
• Federal Lifeline (federal program home): https://www.lifelinesupport.org/ 

Call Fidium at 1.844.4.FIDIUM (1.844.434.3486) for more information on these programs.