Enter your address slowly to select the best match. If you can’t find your address, give us a call at 1.888.495.2652

Getting Back Online

Sometimes a bad storm or power outages can cause the equipment in your home to perform poorly. A quick restart of the devices is a good way to remedy this.

Reboot Equipment: Unplug ONT and Gateway, wait 15 seconds, then plug back in. Watch this video for guidance.
Need Help? If rebooting your equipment did not restore your service and you have power, please visit our Support page, or call our 24/7 technical support team at 1.844.434.3486.

Texas Storm Resources:

Texas Hurricane Center: https://gov.texas.gov/hurricane
For information on Texas road closures: https://drivetexas.org/
For assistance filing a personal claim, call the Texas Department of Insurance's Consumer Help Line: 1-800-252-3439 or https://www.tdi.texas.gov/
Texas Department of Public Safety: https://www.dps.texas.gov/
Texas Health and Human Services: https://www.hhs.texas.gov/
Texas Prepares: https://texasprepares.org/
Texas Department of Housing and Community Affairs: https://www.tdhca.texas.gov/

Enter your address slowly to select the best match. If you can’t find your address, give us a call at 1.888.495.2652

Getting Back Online

Sometimes a bad storm or power outages can cause the equipment in your home to perform poorly. A quick restart of the devices is a good way to remedy this.

Reboot Equipment: Unplug ONT and Gateway, wait 15 seconds, then plug back in. Watch this video for guidance.
Need Help? If rebooting your equipment did not restore your service and you have power, please visit our Support page, or call our 24/7 technical support team at 1.844.434.3486.

Texas Storm Resources:

Texas Hurricane Center: https://gov.texas.gov/hurricane
For information on Texas road closures: https://drivetexas.org/
For assistance filing a personal claim, call the Texas Department of Insurance's Consumer Help Line: 1-800-252-3439 or https://www.tdi.texas.gov/
Texas Department of Public Safety: https://www.dps.texas.gov/
Texas Health and Human Services: https://www.hhs.texas.gov/
Texas Prepares: https://texasprepares.org/
Texas Department of Housing and Community Affairs: https://www.tdhca.texas.gov/