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Account and login help: verification, usernames & passwords

Find help verifying your identity, retrieving your username, or resetting your password below.

Verifying your identity

When you call Fidium for support, we'll verify your identity using multifactor authentication. This means we'll send a 6-digit verification code to the primary email or mobile number on your account. Once you provide that code, we'll be able to make changes to your account.

Your Fidium Insider Portal username

The username attached to your Fidium Insider Portal account is the email address you used to sign up for the account.

If you forget your username, you can call us at 1.844.4.FIDIUM (1.844.434.3486) for more hands-on assistance.

Resetting your Fidium Insider Portal password

You can reset your portal password at any time. Go to the Fidium Insider Portal and follow these quick steps:

Select “Forgot password?”
Enter your email address
Select “Continue”
Open your email from Fidium with the subject “Reset your Fidium password”
Press the “Reset Password” button in the email
Enter and confirm your new password on the Fidium Insider Portal
Select the “Submit password” button

Using your login with the Attune app

Your portal username and password will also be used to log into the Fidium Attune™ or Attune@Work™ WiFi app. If you reset your portal password, you will also reset your app password.