How to download the app

You’ll be downloading and activating the Attune™ WiFi app during the installation of your system—but before you download the free app, you’ll need to create and authenticate your Fidium Insider Portal account. You should do that before we arrive to install your equipment.

When the Fidium Home Network Expert arrives to set up your service, they will ask you to use your smartphone to download the Attune app. You’ll go to the Apple App Store or the Google Play Store and search for “Fidium Attune WiFi,” then download the app. Your Expert will then help you get the app set up for use.

Do not download and set up the app until we can guide you through the process at installation.

iOS homescreen view

1. Network map
2. WiFi gateway
3. Your device
4. Main menu
5. People
6. All devices on your network

Android homescreen view

1. Main menu
2. WiFi gateway
3. Your device
4. Network map
5. People
6. All devices on your network

Click on other Attune™ WiFi app articles for more info:

• Navigating the Attune app - Explore the app settings and features with easy access to your network, connected devices and more.
• Customize network access - When you want a user or device to join your network, you can designate the level of access they have.
• Connection & speed test - Run a direct internet connection speed test or device speed test over WiFi.
• Creating profiles - Easily manage everyone in your household and the devices connected to your network through profiles.
• Setting up your security - Filter suspicious activity, quarantine devices that are behaving strangely, and enjoy built-in ad blocking.
• Parental controls - Manage content access for each profile at the device level and set screen time limits and filter bad websites.
• Block or approve websites - Get step-by-step instructions on blocking or approving a website or IP address.

If you forget your Fidium Attune™ WiFi app password

You will sign in to the app using your Fidium portal username and password, but if you’ve forgotten your password, select the link that says, “Forgot your password?” It will prompt you to enter your email address to send a password reset email.

IMPORTANT: When you reset your password for the app, you are also resetting your password for the Fidium Insider Portal account.