Your first bill
Get to know the billing basics
You'll be seeing more numbers on your first bill than any other. Not to worry. Here's how to decipher it all—simply.
Taxes and fees
Although Fidium doesn't charge additional fees on our services, we do have to collect required taxes and regulatory fees. These are authorized by federal, state, or local governments, so they vary by location and are driven by your service choices.
This means we don't know the total amount of these charges prior to issuing your first bill. You can review these taxes and regulatory fees here.
Other possible fees you may see on your first bill:
- One-time charges: These are nonrecurring charges (e.g., installation fees).
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Home phone and international long-distance charges: These apply to VoIP phone subscribers only.
How to make a payment
You have several options:
- Make a one-time payment at FidiumFiber.com/quickpay
- Call 1.844.PAY.FIDIUM (1.844.729.3434)
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Scan the QR code on your bill to pay online quickly
And of course, if you sign up for AutoPay you'll get a $2.50 discount each month going forward. Get step-by-step instructions on setting up AutoPay.
To change your billing address
Log in to the Fidium Insider Portal to change your billing address.