Taxes & fees

When you're considering Fidium, we show you what your service will cost at the time you become a new customer. We also show you the amount you will be charged after your one-year internet rate lock expires.

These depend on the services you order and the state and municipality in which you have service. View the complete list of applicable taxes and surcharges by state.

We do have to collect required taxes and regulatory fees. These fees are not controlled by Fidium and are subject to change, so unfortunately, we don't know the total amount of these charges in advance.

Starting April 1, 2026, a $5 paper bill charge will apply to all customers* who opt for paper billing. This charge helps offset printing, processing, and mailing costs.

The good news is that you can avoid this charge by enrolling in paperless billing. Visit the Fidium Insider Portal to enroll. You’ll receive an email notification when your statement is ready to view and download—quick, secure and no waiting on the mail.

*Paper billing charge does not apply to Fidium customers in Maine.

Reconnection fees may be charged if your service was temporarily disconnected for nonpayment and then had to be reactivated once the bill amount due was paid in full.

A convenience fee applies to all payments made by phone.

If your payment is returned for non-sufficient funds, Fidium will resubmit it electronically. A charge may apply for each payment returned.

If your statement is not paid by its due date, you may be assessed a late charge. Continued nonpayment may result in your service being disconnected.

Insider tip: Signing up for AutoPay will ensure you don't miss a payment. Just make sure you enroll to pay the “Bill Amount Due.” Step-by-step instructions on setting up AutoPay.