Credit and refunds
All Fidium internet plans come with a 30-Day Money-Back Guarantee. You may cancel your internet service within the first 30 days and receive credit for all internet charges that have been billed, excluding applicable fees and surcharges. After 30 days of service, you can still cancel for any reason, but we won’t be able to provide any refunds for services provided.
If you have requested to cancel Fidium service, you will be issued credit from the day service is disconnected to the date of the next billing cycle. This could result in both a credit and a refund if you paid more than the last bill amount due.