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Report a service issue or outage

Our goal is to get you back online quickly!

 

The Fidium Attune™ WiFi and Fidium Attune@Work™ WiFi apps monitor the health and status of your connection and alert you if there is a problem. If you get frequent offline notifications, you may need to contact our support team. Additionally, if there is an issue with your electricity, like a power outage, you will be alerted. When an electrical issue is resolved, your WiFi connection will reconnect automatically.

 

Helpful articles on connection issues:

  • Device not connecting to network
  • Connection issues with WiFi gateway
  • Connection issues with WiFi extenders
  • Fix phone audio issues

 

If you have already followed our troubleshooting steps with no luck, call us at 1.844.4.FIDIUM (1.844.434.3486) and we'll quickly connect you with our friendly technical support team.

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