Service, account and other required customer notifications
Email is our primary method of communicating with customers about important account and service-related information. You may not opt-out of these types of communications. We send this information to the email address you use to enroll in the portal, so stay tuned to your email or you may miss important information about our services, including legal notices.
Marketing and advertising notifications
You will still receive legally required notices, information about changes to your products and services and other “non-marketing” communications even if you elect not to be contacted for advertising purposes. Learn more or update these preferences on our opt-out page.
Federal law allows you to choose how Fidium uses your Customer Proprietary Network Information (CPNI). CPNI is data that is not publicly available, including the types of services you subscribe to, the number of telephone lines you have, how much you use your services, and calling and billing records. This federal law is designed to protect your privacy rights while allowing Fidium to meet your future telecommunications needs. Visit the Communications tab under Settings in the Fidium Insider Portal to view your CPNI permission settings.