Using the Fidium Insider Portal

The hub for managing your Fidium account


From the Fidium Insider Portal (Fidium.net), you can do a whole lot. Easily see your payment amount due and your next bill due date. Quickly link to manage paperless billing, automatic payments and other payment options. See how to do it all here.

How to register for portal

 
  1. Click “Create Account”
  2. Provide account information
  3. Select “agree” for the portal Terms of Service
  4. Create a username (email address)
  5. Confirm your registration by clicking on the authentication link sent via email
  6. Select the activation link in your email
  7. Select a security question and answer then sign in

Why you need to register before your installation


Your portal account needs to be active so we can show you around our customer support tools once we finish setting up your services.

You should have received instructions for creating your customer portal account with your order confirmation email.

If you forget to create your customer portal account, it’s no biggie, but it will take a few extra minutes for us to help you create one during your installation.

Your account dashboard and how it helps


Your account dashboard is the home page of your Fidium Insider Portal account. It shows:

  1. Your payment amount due
  2. Your next bill due date
  3. Links to manage paperless billing, automatic payments (AutoPay) and other payment options
  4. A summary of your current services
  5. Links into more detailed information, support tools and FAQs

Browsers you should use to access the portal


Desktop users: Use a web browser such as Internet Explorer 8.0 or newer, Google Chrome 27 or newer, Firefox Build 20 or newer or Apple Safari 5.1.7 or newer.

Mobile phone and tablet users: Use iOS5, Safari 5.1.7 or newer or Chrome for Android.

Managing your home network


Your home WiFi network cannot be managed from the Fidium Insider Portal. Instead, use the Fidium Attune™ WiFi App. The Attune app is your one-stop shop for managing your home WiFi network.

Managing home phone features and voicemail


If you ordered home phone service, we’ll show you how to manage your phone and voicemail features online on the day of your installation.

Here’s how to set up Voicemail, Caller ID and much more yourself:

  1. Click Support from the left-hand navigation menu on the Fidium Insider Portal
  2. Find the tab across the top that says Phone
  3. Select Phone & Voicemail Manager
  4. A new browser window will open where you can easily view and manage all calling features

Deleting your portal account


You cannot delete your Fidium Insider Portal account while you’re a customer. It’s how we deliver your service the way you would expect. Plus, the portal will provide you with important account updates, enable you to subscribe to AutoPay and paperless billing, and much more. If we must part ways someday, we’ll close your portal account after your service is cancelled and your final bill is paid.

Managing streaming TV service


Fidium offers customers easy access to streaming TV plans from third parties. These streaming TV services are not managed or billed by Fidium, so all management would happen via your third-party streaming TV provider account login.

Upgrading or changing services online


You’ll be able to do this soon via the portal. Until then, call 1.844.4.FIDIUM (1.844.434.3486). Or you can click "Ask Fidium" to chat online with our virtual assistant to start this process online.

Paying your bill through the portal


When you enroll in automatic bill payment, or AutoPay, from the portal, your financial institution will automatically transfer the amount you designate from your checking, savings or debit/credit card account to Fidium on whichever day of the month you chose.

You can make a one-time bill payment by pressing the “Make One-Time Payment” button on the account dashboard under “Current bill due.” You can also pay by phone at 1.844.PAY.FIDIUM (1.844.729.3434). A convenience fee applies to all payments made by phone.


 


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Not all services available in all areas. Services and pricing subject to change. Taxes and governmental surcharges vary and are not included.