Getting ready for your installation

What to expect during your appointment

Although we’ll do all the heavy lifting, you can do a few things to make installation go even faster. Here’s what you can do before we arrive.

Fidium Technicians at Work

What you can do to prepare

  • Register for the Fidium Insider Portal. Your portal account needs to be active so we can show you around our customer support tools once we finish setting up your services.
  • Write down your current  WiFi  network name (SSID) and password.  We suggest reusing them for your new network, so all your  WiFi  devices will reconnect seamlessly.
  • Make sure we can get to the areas where we’ll be working. This includes where the cable enters the home, which is typically in the basement or near the electric panel. We also need a clear path to where you want to plug in your WiFi gateway; it requires electricity and should be centrally located in your home.
  • Plan for someone age 18 or older to be home for the appointment.
  • Have your mobile device handy so you can download the Fidium Attune™ WiFi App while your Fidium Home Network Expert is there.

You may see us prior to your appointment

  • Before your installation day, you may see Fidium vehicles or personnel outside your home. You don’t need to be home while we’re doing outdoor prep work.
  • If you have a locked gate, a dog, or anything else you think may cause an issue, please let us know.

When your technician arrives

  • A Fidium Home Network Expert will arrive at your home within the two-hour window we provided when you scheduled your installation. If we’re going to be late, we’ll call.  

How long it takes

  • Allow 1.5 to 3 hours for the installation. It may take longer, depending on factors such as the number of devices that need to be connected and the distance between your house and the street.

Rescheduling

  • You can call 1.844.4.FIDIUM (1.844.434.3486) or chat with us online any time to reschedule.
  • You’ll need your order number, account number and customer PIN to reschedule.

 


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