Vacation suspend or restore
Manage your service during time away with special options from Fidium
Fidium offers seasonal suspension of services for our customers who are on vacation or find themselves away for a long period. It allows you to pause your current internet plan for just $5/month. This way you pay less to keep your smart thermostat, camera or doorbell online while you’re away. If you have phone service with us, we will pause that service – at no extra cost, and your number is safe until you’re back. You can seasonally suspend service for up to 6 months each calendar year. To learn more call 1.844.4.FIDIUM (1.844.434.3486).
Restoring seasonal service
When you're ready to use your service again, just call 1.844.4.FIDIUM (1.844.434.3486).
Restoring seasonal service to full active status is free. It can be done within 24 hours of your request and no in-person appointment is required.
Please note that we do charge a reconnect fee if we need to restore your service after it has been disconnected for non-payment.