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Vacation suspend or restore

Manage your service during time away with special options from Fidium

Fidium offers seasonal suspension of services for our customers who are on vacation or find themselves away for a long period. If you own a vacation property, close your business or limit business operations during certain times of the year, a seasonal suspension of service might be right for you. It allows you to put your internet and/or phone service on “vacation” while you’re away and easily restore when you return. You can seasonally suspend service for up to 6 months each calendar year.

You can also pay less to keep your service installed while you are away. Instead of paying full price, you’ll only pay $10.00 per month while your home or business internet service is seasonally suspended. And, since you can’t use our VoIP phone service without having a working internet connection, we won’t charge you for phone service while you are away. To learn more about this, click "Ask Fidium" to chat with us online, or call 1.844.4.FIDIUM (1.844.434.3486).

Restoring seasonal service

When you’re ready to use your service again, just call 1.844.4.FIDIUM (1.844.434.3486).

Restoring seasonal service to full active status is free. It can be done within 24 hours of your request and no in-person appointment is required.

Please note that we do charge a reconnect fee if we need to restore your service after it has been disconnected for non-payment.