Hard reset your gateway
If you’re having issues and you’ve tried everything else but they haven’t done the trick, your next step is a hard reset.
Heads up: This will take a few minutes and erases any customized settings such as password, WiFi settings, static IP address setup, DNS and other settings, so let's connect you with a Fidium Tech Guru at 1.844.4.FIDIUM (1.844.434.3486).
A full reset returns your modem to its out-of-the-box settings and may fix the following issues:
- Gaming problems
- Routing errors
- Can't connect to the internet errors
- Slow connection speeds
- Choppy voice quality
- Port connection issues
- Wireless network issues
- Device conflicts
Once the reset is complete (all the lights on your gateway blink back on), you’ll need to set up your network again with your Fidium Attune™ or Fidium Attune@Work™ WiFi app. Your Fidium Tech Guru can walk you through this process.