Connection and speed test
We'll show you how to achieve the most accurate speed test for your home or business.
Network Enhancements / Planned Maintenance Activity
Ongoing enhancements are part of our work at Fidium to offer you a better experience and to deliver faster, more reliable internet.
How to Reboot Your ONT & Gateway
Get step-by-step instructions on rebooting your Optinal Network Terminal (ONT) & Gateway.
2 Gig users and details about your bandwidth
Explore the possibilities of 2 Gig internet from Fidium Fiber. Learn how to optimize device speeds and make the most out of your bandwidth for a superior online experience!
Using your own WiFi equipment
Support information for customers who prefer to use their own WiFi equipment.
Change password on WiFi gateway
We'll walk you through on how to change your WiFi gateway password.
Report a service issue or outage
If you have service issues or want to report an outage in your area, we'll provide you with quick assistance to get you back online.
Connection issues with WiFi extenders
If you have issues connecting your WiFi extenders, get guidance and tips on getting your extenders connected to the network.
Connection issues with WiFi gateway
If you're having issues with your internet connection, read our helpful tips to get you connected and back online.