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Connection issues with WiFi gateway

Read our helpful tips to get you connected and back online

Simply unplugging and then plugging back in your gateway can solve connectivity issues, increase network security and maintain performance.

Power cycle or reboot your gateway

Just follow these steps:

  • Step 1: Shut down or disconnect any network devices connected to your gateway
  • Step 2: Unplug the gateway from the outlet
  • Step 3: Wait at least 30 seconds – don’t shortcut this step, the time is important
  • Step 4: Plug the gateway back into the outlet
  • Step 5: Wait for all panel lights on your gateway to blink back on
  • Step 6: Turn network devices back on and test the internet connection
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Hard reset your gateway

If you’re having issues and you’ve tried everything else but they haven’t done the trick, your next step is a hard reset.

Heads up: This will take a few minutes and erases any customized settings such as password, WiFi settings, static IP address setup, DNS and other settings, so let's connect you with a Fidium Tech Guru at 1.844.4.FIDIUM (1.844.434.3486).

A full reset returns your modem to its out-of-the-box settings and may fix the following issues:

  • Gaming problems
  • Routing errors
  • Can't connect to the internet errors
  • Slow connection speeds
  • Choppy voice quality
  • Port connection issues
  • Wireless network issues
  • Device conflicts

Once the reset is complete (all the lights on your gateway blink back on), you’ll need to set up your network again with your Fidium Attune™ or Fidium Attune@Work™ WiFi app. Your Fidium Tech Guru can walk you through this process.

Report a service outage

If you have already power-cycled your modem with no luck and checked the Fidium Attune WiFi app for suggestions, please call us at 1.844.4.FIDIUM (1.844.434.3486) and we’ll quickly connect you with our friendly technical support team.

We have made significant progress to restore service after Tropical Storm Beryl, but there is still work to do. If you are experiencing a service disruption, please know our teams are working diligently to restore your service as fast as possible given the magnitude of this natural disaster. Click here for further information and resources.

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