During the installation
While the Home Network Expert is at your home, they will set up and test your Fidium wireless network. The expert will also help you design the name, permissions and passwords associated with your network.
In order to help ensure a successful (and hassle-free!) installation, make sure the account holder or someone older than 18 is home to let the Expert access your residence. If the person who created the account can’t be present, the person who is there should be empowered to make in-the-moment decisions about the installation.
Allow 1.5 to 3 hours for the installation. It may take longer, depending on factors such as the number of devices that need to be connected and the distance between your house and the street.
For more information about preparation, see our article about getting ready for an installation.