How can we help?


Using the Fidium Insider Portal

Your go-to place for managing your account.

Your PIN, username and password

Find out why your PIN, username and password are important aspects of your Fidium account.

Managing contact and billing preferences

Choose how you receive account information from us.

Modifying your service

It’s easy to upgrade, change or move your Fidium service.

Vacation suspend or restore

Pause your Fidium service to save money and reconnect without hassle.

Restoring service after disconnection for nonpayment

See how easy it is to restore your service after it’s been disconnected.

Canceling service and equipment returns

You can cancel service at any time with no penalty. But be sure to return leased equipment to avoid charges.

Full disclosure

Review the Fidium terms of service, cookie policy, and other important service agreements.

Get answers to questions about fiber internet, Gig speeds, VoIP phone service and more.