How can we help you?

Understanding your bill
A full guide to the information on your bill.
Ways to pay
Find out how easy it is to pay your bill or set up automatic payments with Fidium.
Setting up AutoPay
Get step-by-step instructions on setting up automatic bill pay with a bank account or debit/credit card.
Paperless billing
Discover the advantages of paperless billing.
Payment arrangement & financial assistance
Learn how to extend your payment period, pay your bill through installments, and more.
Taxes & fees
We are transparent and make it easy to understand what you’re being charged for.
Fidium discounts
Discover our unique Fidium Insider discounts and offers.
Fiber internet discount with Affordable Connectivity Program & Lifeline
Low-income households can receive a monthly credit on fiber internet.
30-day money-back guarantee
See what Fidium offers to customers who want to stop their service within 30 days of their official start date.


© 2022 Fidium
Terms, conditions, charges and restrictions apply. Speed and uninterrupted service not guaranteed. Not all services available in all areas. Services and pricing subject to change. Taxes and governmental surcharges vary and are not included.