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Understanding your bill

A full guide to the information on your bill.

Ways to pay

Find out how easy it is to pay your bill or set up automatic payments with Fidium.

Setting up AutoPay

Get step-by-step instructions on setting up automatic bill pay with a bank account or debit/credit card.

Paperless billing

Discover the advantages of paperless billing.

Payment arrangement & financial assistance

Learn how to extend your payment period, pay your bill through installments, and more.

Taxes & fees

We are transparent and make it easy to understand what you’re being charged for.

Fidium discounts

Discover our unique Fidium Insider discounts and offers.

Fiber internet discount with Affordable Connectivity Program & Lifeline

Low-income households can receive a monthly credit on fiber internet.

30-day money-back guarantee

See what Fidium offers to customers who want to stop their service within 30 days of their official start date.

Get answers to questions about fiber internet, Gig speeds, VoIP phone service and more.