How can we help you?

Device is not connecting to home network
If your device is not connecting to your home network, read our step-by-step instructions on helping you get connected.
Connection issues with WiFi gateway
If you're having issues with your internet connection, read our helpful tips to get you connected and back online.
Connection issues with WiFi extenders
If you're having issues with connecting your WiFi extenders, get guidance and tips on getting your extenders connected to the network.
Run a speed test
Follow these steps to achieve the most accurate speed test with your Fidium Attune WiFi™ app.
Report a service issue or outage
If you're having service issues or want to report an outage in your area, we'll provide you with quick assistance to get you back online.
Change password on WiFi gateway
We'll walk you through on how to change your WiFi gateway password.
Reschedule appointment or modify service
Need to reschedule your appointment or modify your service? No problem, we'll help you with that.
Fix phone audio or no dial tone issues
If you have Fidium VoIP phone service and are experiencing issues, read further for troubleshooting tips.
Reset voicemail password
If you need to change your voicemail password, click here for further assistance.


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Terms, conditions, charges and restrictions apply. Speed and uninterrupted service not guaranteed. Not all services available in all areas. Services and pricing subject to change. Taxes and governmental surcharges vary and are not included.